We live in an age where technology is everywhere. We are constantly being influenced by technology and new inventions. It is impossible to keep up with the pace of these technological advances. Robotic Process Automation (RPA) and Artificial intelligence (AI) are two innovations that have changed how businesses operate and transformed the customer experience with products and services.

RPA automates repetitive tasks that allow businesses to save time and money and streamline their processes. It is a tool that benefits enterprises across all industries. RPA has many promising features, hence becoming a favourite option in many sectors, and Insurance is no exception.

RPA is a standout technology in today’s market, where there are many options for insurers when choosing the right technology for their business. It allows the organization’s human workforce to be deployed to tasks that require strategic thinking and judgment.

RPA offers many opportunities in the insurance industry as it automates many operations. RPA can be used extensively in the insurance industry to automate redundant processes, work with outdated systems, and gather data from external sources.

Why do we need RPA Automation in Insurance Industry?

RPA has proven effective in helping insurance companies streamline their business processes and automate administrative and transactional tasks. “McKinsey claims that RPA saves 34% of employees’ time on data processing.”

Initially, insurance companies focused their RPA efforts only on low-volume, complex activities such as forms registration and claims processing. These require significant manual data entry, retrieval, data gathering, and collation. But now, automation tools such as RPA help them reduce those efforts and cost to achieve higher ROI.

What are the most critical areas where the insurance industry is using RPA?

1. Claims Processing

Claims processing is a data-intensive process that requires the insurance industry to collect much information from many sources. Claim processing involves a lot of data and documents. Customers and insurance executives can find the manual processing of claims frustrating.

The digital workforce speeds up claim processing by aggregating data from multiple sources and transferring it to the central system.

RPA can speed up claims processing by 75%, according to trends. Paper-based manual claims processing is a disaster, especially when insurers try to meet the increasing demands of their customers.

2. Automated Data Entry

To attract new clients, insurers need to enter a lot of data from customers and staff. They must fill out lengthy forms. Insurers referred to claimants’ information from their forms when they took policies. With AI and RPA, Information can be pre-collected and auto-filled from internal and external sources.

It is a tedious and time-consuming task. Maintaining accuracy when processing hundreds of forms daily cannot be easy. This is especially true when the data involves complex numerical numbers. Insurance companies can overcome this problem by using RPA and AI to ensure that all data is entered correctly.

3. Analytics and Insights

Insurance firms can only improve their service to clients by measuring how they are doing. Because there are so many paper-intensive and operational processes, it can be challenging to measure and track operational efficiency.

Software robot tasks can easily be tracked with automation. With RPA in Insurance, you can measure the number of transactions and any exceptions. RPA provides an audit trail that promotes regulatory compliance and process improvement. Customers also benefit from faster claims and customer service responses.

4. Underwriting

Underwriting is another aspect of Insurance that can be automated. This involves obtaining and evaluating data from many sources to assess and reduce risks associated with the policy.

Robotic Process Automation automates data collection from many different sources. This reduces underwriting time. It can populate various fields in internal systems with relevant data, create a report or make recommendations while measuring the run loss. This automates the process that is the foundation of the entire process.

5. Reducing Workload

The time required to process insurance claims and quotations can reduce productivity and delays. This also affects the customer experience. If you fail to address this problem promptly, your reputation will be at risk. RPA implementation can reduce costs and increase the number of workers required to complete such processes. It also ensures 100% accuracy in the final results.

6. Policy Cancellation

RPA can be used to automate the policy cancellation process, saving time and eliminating errors. It follows all cancellation procedures and regulations, so there is no confusion. RPA includes Mainframe, web applications and Outlook. This allows you to follow the entire cancellation process from start to finish.

7. Legacy Systems

Many insurance companies rely on legacy software to run their business functions. Insurance companies work hard to integrate the new ERP and BPM solutions into their legacy systems once they are implemented. Robotic Process Automation Services do not require additional infrastructure and can be integrated into the existing system.

8. Onboarding Customers/Business

Customers can be frustrated by the paperwork involved in customer acquisition. To make the customer experience easier, organizations can create an intelligent RPA model that auto-fills some fields. This allows customers to be onboarded quickly. Public listings can be used to automatically collect information such as company name, industry, contact person, and location data.

9. Compliance with regulations

Insurance companies must follow certain rules set forth by the different national and local entities. These include privacy rules, regulatory standards and statutory laws. Both clients and companies find these compliance standards difficult to comply with. Implementing RPA ensures compliance with regulatory requirements and protects businesses from potential problems.

10. Seamless Integration

RPA has many benefits for the insurance industry. It boasts amazing features like image classification for claims and text analytics to resolve customer queries. RPA is a way to improve efficiency and agility in insurance processes. It does not require any changes to the IT infrastructure. Insurers can easily integrate the bot technology with existing systems, allowing them to reap the maximum benefits of RPA without needing to invest in new infrastructure.

Conclusion:

The insurance industry is experiencing increased competition as customers’ needs change rapidly. Insurance companies rely on efficiency in the back-office, so they have started to use RPA to automate routine, transactional and rules-based operations. This allows capital and talent to be repurposed for more strategic and sophisticated work.

Insurers can use RPA to increase profits, improve compliance, sustain long-term company growth, provide exceptional customer service, cut expenses, and reduce customer dropout rates. Automation adoption in the insurance industry is expected to increase due to its flexibility and potential benefits.