Cherwell Software is a global leader in IT and enterprise service management. Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. Cherwell Service Management (CSM) Platform is built using an innovative Codeless Business Application Technology (CBAT) that enables quick implementation i.e. in weeks and not months. Moreover, Cherwell is very flexible and rapid to incorporate other ITSM processes and any business-specific workflow without any coding
Key Features of Cherwell ITSM Software
Through extensive training and certification, Cogniwize has developed capabilities of Cherwell implementation, customization, integration, testing, deployment and support.
Cogniwize has a team of experienced resources in Cherwell. Cogniwize has performed end-to-end new implementation, customization in Lifecycle and status flow for incident and change, customization of dashboard and design new reports.
Assessment of existing Cherwell implementation against industry best practices
End-to-end new implementation of Cherwell
Customization in Life Cycle and Status flow for Incident and Change
Customization of Dashboard as per business needs
Design new reports as per requirement
Implement business specific work-flows and process
Integrations with third party software with Cherwell
Integration With Other Software
Skype for Business Integration
Create and update tickets using Skype communication.
Active Directory (AD) Integration
Auto-start onboarding process by detecting a new user in Active Directory.
Auto-generation & auto-assignment of the ticket when email received from End User.
Amazon Web Service Integration
Manage Amazon’s virtual server related activities through Cherwell without manual intervention.
Developed mApp for JIRA Integration with Cherwell.
Cogniwize has an experienced Cherwell applications testing team. Cogniwize testing team ensures high quality, defect free Cherwell application at optimal testing cost by performing following steps/tasks.
Cogniwize has vast experience to implement and support different ITSM and productivity tools. Cogniwize have a team of ITIL and Cherwell certified consultant for support services. Cogniwize has two support services models for its customers.
This is a ticket-based model where a certain unit of work is brought by the client. The support consultants are primarily offshore based, however, based on requirement, can be deployed on site, if required. This covers L1, L2 and L3 support.
In this model, Cogniwize deploys dedicated consultants for the predefined contract period to provide Cherwell Support. Support consultants can be based at the onsite location and/or offshore, as per the need. This covers L1, L2 and L3 support
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