Cherwell Testing Services
Cogniwize’s Cherwell testing services provides
process personalization that lets departments
customize the solution according to their local
workflow practices.
Service Overview
IT organizations across the globe are changing their delivery service procedures for their business. As a result, IT teams within the organizations are at a turning point. They are constantly struggling to keep up with rising ticket sizes and the continual changes introduced into the environment. With our Cherwell testing services, businesses can get a lot done by simply creating custom-made applications with the help of a stretchable platform. Our Cherwell application guarantees you can quickly meet shifting and rising demands across the business, be it IT to Services, and HR, all with fewer difficulties and reduced costs. Cogniwize’s Cherwell testing provides process personalization that lets departments customize the solution according to their local workflow practices. Its flexible platform has assisted thousands of companies to upgrade their business operations with custom-built service management, reporting throughout the organization and automation.
Key Capabilities & Features
IT Self-Service Desk
Upgrade to a robust self-service portal that can be tailored and branded easily. The IT licenses model provides access to more users, enabling any authorized individual to access the software, as long as the maximum number of concurrent users is not exceeded over the actual licenses purchased.
Change Management
Create the groundwork to enhance operational productivity and deliver the first-rate service with a certified platform. Streamline configuration and improve the understanding of ITSM processes that can otherwise be very challenging.
Incident and Request Management
Over 100 preconfigured reports can be leveraged to increase visibility, through all ITSM processes. Requests submission for goods and services, report issuance, and status checking, are some of the many things you can perform. It also allows you to handle associated tickets, incidents rectifying and completing requests.
IT Asset Management
The hardware and software assets life cycle that is supported by the service desk can be managed and tracked with ease.
ITIL Processes
Take advantage of the most used eleven verified ITIL processes in Cherwell Service Management.
Configuration Management
Develop ITSM processes from within by supervising configuration items, using associated data, and envisioning relationships.
BENEFITS
Unlike any other alternatives, Cogniwize’s Cherwell testing offers easy to customize and use platform, license flexibility and distribution options, along with unmatched customer experience that is sure to empower your team in becoming the engine that drives your business growth and modernization.
Key benefits include:
Swift adaptation to new business requirements with quick and easy configuration.
Excellent IT Service and Support delivery.
With IT self-service and automation, the solution can help decrease administrative load and optimize costs.
Enhance visibility, end-user satisfaction and accountability.
Show the value of your business and focus on areas that need improvement with the help of its dashboards and KPIs.
User satisfaction is guaranteed through more simplified, reliable, and successful service delivery.
Broaden your service management resources to other departments within the organization
Benefit from its flexible deployment alternatives and easy licensing
Instant results are a direct outcome of flexible deployment alternatives.
Concurrent, inclusive licensing can significantly reduce costs.