CHERWELL IT Service Management

Key Capabilities and Features

IT Service Desk

Upgrade to a powerful service desk with integrated processes built on a common platform with a shared configuration management database(CMDB)

ITIL Processes

Benefit from the eleven most commonly used ITIL® processes, all verified in Cherwell Service Management.

Change Management

Simplify configuration and improve the experience of one of the most challenging-to-implement ITSM processes.

Incident & Request Management

Submit requests for goods and services, report issues, and check status. Handle associated tickets, fulfilling requests and remediating incidents.

Configuration Management

Improve ITSM processes by centrally managing configuration items, utilizing associated information, and visualizing relationships.

IT Asset Management

Track and manage the life cycle of hardware and software assets supported by the service desk.

Improve Visibility, Accountability, and End-User Satisfaction

Cherwell IT Service Management offers a comprehensive platform for meeting your most focused business demands. It enables organizations to automate process workflows, support tasks, and approvals based on industry best practices. The Cherwell IT Service Management Improves employee productivity and IT staff efficiency.

Benefits of Cherwell IT Service Management

Cherwell ITSM Software offers a comprehensive platform for meeting your most pressing business demands. It enables you to automate process workflows, supporting tasks, and related approvals based on industry best practices so you can increase employee productivity and improve IT staff efficiency

Cherwell ITSM Software delivers the perfect balance of speed, simplicity, and power. Easy drag-and-drop configuration of service portals, dashboards, reports, forms, and workflow automations enables end-user self-sufficiency, faster and more effective ticket handling, and greater visibility and accountability.

With Cherwell, the choice is yours: deploy quickly with Cherwell Software-as-a-Service (SaaS) in the public cloud, run the platform on-premises for increased control, or choose from multiple managed service providers (MSPs) to host for you.

IT is under tremendous pressure to reduce costs while improving service delivery. Cherwell ITSM Software helps you achieve both these objectives with a concurrent (shared) licensing model that provides more flexibility and less expense. Customer-friendly, inclusive licensing means that portal users, manager approvals, password resets, and other automations and integrations do not require additional licenses.

Cherwell ITSM seamlessly integrates with Resolve’s DDM to keep your Cherwell CMDB updated regardless of how many changes happen in your environment every day. Resolve performs agentless auto-discovery of all physical and virtual entities throughout your hybrid IT environment and maps the connections between applications and services to provide you with comprehensive visibility across your environment.

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