Our team of experts helps a leading bank to analyze their customer onboarding process efficiency with Process Mining.
Customer onboarding is an important process that every company needs to effectively execute. It allows them to get new customers on board and keep existing customers happy.
The client wanted to understand the effect of products subscription on the timing of the customer onboarding process. The client also wanted to know how these changes affected the performance of their customer onboarding process.
In this case study, our team analyzed the efficiency and timing of customer onboarding using Process Mining. We used this analysis to help a leading bank improve its customer onboarding process efficiency by identifying bottlenecks and optimizing workflow.