Our team experts reduced the turnaround time for the reversal process, leading to faster resolution of customer complaints.
Unified Payments Interface (UPI) is a popular digital payment method in India which allows users to transfer funds instantly between bank accounts. However, the UPI system must be more foolproof as it can lead to wrong credit transactions. Wrong credit transactions occur when a user mistakenly credits funds to the wrong account. The process to reverse such transactions can be tedious and time-consuming, and manual intervention is often required.
In this case study, our team automated the UPI wrong credit reversal process for the client.