7 Business Process You Must Automate with RPA

7 Business Process You Must Automate with RPA


Many companies have adopted robot process automation as an effective solution to the increasing automation demand. RPA automation not only transforms and improves the efficiency of any company’s workflows but also offers better capacity and flexibility in any business process. In addition, the robots can seamlessly integrate with any system and report their progress regularly to allow you to monitor their performance and modify the system or process when necessary.

Business processes are a vital element in all businesses. They’re a collection of related tasks and activities carried out in a certain sequence with specific rules and procedures. Their execution serves a particular objective to achieve a certain end result.

Business processes have been automated successfully for many years to save employees time and remove the redundancy of tasks.

Below are a few essential business processes that can profit from RPA solutions:

1. Invoice Processing

Enterprises of all sizes are involved in sending and receiving invoices. It is an essential task for most finance departments.

Businesses can set up RPA to automatically process invoices when received, regardless of whether they are sent electronically or in paper format (using OCR). In addition, the robots can automate data input, reconcile errors, and take care of certain types of decision-making needed during the invoice process, reducing human involvement requirements.

The whole process can typically be completed from receipt to cash in just a couple of minutes.

2. Data Migration

Employees are typically asked to extract relevant data from older systems to make the information available to newer systems. RPA can assist in this manual process and complete it without human mistakes. When paper-based forms must be converted into digital or electronic formats, an RPA solution will be able to read the forms, transfer the information into the system, and allow humans to perform other tasks.

In addition, such systems that keep the data up-to-date facilitate better analysis and decision-making.

3. Customer Service

Customer service is the crucial process that increases any business’s success rate. Today, customers want fasts response with effective solutions. Providing the right solution at the right time is impossible through the manual process, but RPA automation can provide it and fulfill the customer’s expectations within a few clicks. Automated customer service systems can help sort out questions and provide initial answers to clients. This automated system can categorize inquiries into various categories, like the tech or service departments. Sorting ensures queries are directed to the appropriate customer service representative for a quick resolution. There’s no need to wait for a customer’s phone call to be passed between different executives.

Download our comprehensive eBook “New to RPA? Here’s Everything You Need to Know” and start your journey to mastering robotic process automation.

Download our comprehensive eBook “New to RPA? Here’s Everything You Need to Know” and start your journey to mastering robotic process automation.

4. Procure-to-pay

Most businesses have a central procurement department with standardized procedures for the company, but the process is not constantly monitored. It combines manual and electronic systems with many steps to finish a single order. In addition, there are various deviations from the procedure to meet certain scenarios, which can complicate the entire procedure. Adopting RPA could simplify the process, making it more efficient and ensuring that transactions are aligned with uniform information.

From managing the Vendor Master contract, Sourcing and Contracting the purchasing process, and making payments, RPA can effectively streamline P2P processes, resulting in greater precision, consistency, and increased efficiency.

5. Sales

Sales operations are an integral aspect of a company. It also involves routine tasks such as data entry into your accounting systems and CRMs.

Integration with Robotic Process Automation helps you manage your database more efficiently to improve the user experience. Furthermore, it can help reduce the time-consuming tasks associated with the order processing process and record the information while reducing it.

RPA services and technologies can help reduce the overall cost and complexity of order processing. Additionally, it enhances accessibility and customer satisfaction. By implementing these features, you’ll get a more responsive reaction.

6. Accounting Reconciliation

Reconciliation is an essential function in the accounting division. The employees check accounts and balances for accuracy by comparing different types of documents from various styles and sources.

Reconciliation is one of the most tedious but crucial tasks the accounting department must perform because the process can be extremely tedious and, at times, a bit manual. Yet, it is crucial to ensure the integrity of the data.

RPA robots can help automate the extraction of data from different documents, such as bills or bank statements, which increases the likelihood of accuracy in determining and approving the matching orders. Software robots also reconcile purchase orders and delivery notes, guaranteeing compatibility between deliveries and orders.

7. ERP

Inputting the information into the ERP may take time. Additionally, manual entries could cause human errors, which can affect the workflow of your business. With RPA software, you can automate the entire data entry process and reduce the time needed to enter data to increase efficiency. Additionally, it helps to reduce mistakes. This process allows you to automatize the data field’s transfer features. It also allows you to complete the job of data mining and analysis using the program.


As you see, RPA can be implemented in a variety of ways. It takes time to master, but your employees can quickly adapt to the changes and perform effectively. At Cogniwize, Our RPA Services, we encourage companies to explore the system. It is not necessary to set up automated systems from the beginning. Begin with a small amount and then automate each process to determine if this is the best choice for your business.