How to go from Beginner to Comfortable with ServiceNow Testing

How to go from Beginner to Comfortable with ServiceNow Testing


Suppose you’ve ever tried to test your ServiceNow application. In that case, you know it can be daunting, especially if you’re new to ServiceNow and need to be in the game longer to have built any experience with testing.

What is ServiceNow?

ServiceNow is a cloud-based service management platform that helps businesses of all sizes automate business processes, reduce costs and improve customer experience. The platform offers various tools for managing customer service, sales, marketing, and more.

Using the ServiceNow platform, you can:

  • Manage your customer service and support processes.
  • Automate repetitive tasks across your business.
  • Connect with customers to understand their needs and provide them with personalized solutions.

Why ServiceNow Testing?

It is common knowledge in the software testing world that whenever a change is made to an application, no matter how minimal, this may affect existing functionality. Therefore, every time something is changed in an organization’s instance, its functionality must be tested.

However, it continues, as frequent updates from ServiceNow will lead to the same need: more testing to ensure that ServiceNow’s update didn’t ruin any of your business-critical processes. ServiceNow releases new updates with bug fixes and functional and performance upgrades twice a year. Every time there’s an update, you should mitigate any possible risk to your organization’s instance.

ServiceNow Testing helps businesses mitigate risks by managing their testing process alongside ServiceNow’s software development lifecycle (SDLC). It allows you to test your organization’s instances before they are released into production environments. It ensures that the changes made by ServiceNow have not disrupted or broken existing processes or systems within your organization by providing them with a quality assurance toolset that includes automated acceptance tests, manual regression tests, and an end-to-end test harness setup for each release cycle.

Watch ServiceNow Upgrade – Basics and Best Practices” to learn how to upgrade your platform and minimize downtime confidently.

Watch ServiceNow Upgrade – Basics and Best Practices” to learn how to upgrade your platform and minimize downtime confidently.

Benefits of ServiceNow Testing

  • Reduce Rework and Delays – Real-time monitoring allows you to react quickly to problems, making it easier to avoid costly errors or delays in delivery.
  • Build Trsut – When customers know they can count on you, they are more likely to return. With real-time monitoring, you’ll be able to identify potential issues before they become more significant problems.
  • Improve Quality – Real-time monitoring allows you to catch problems early on and address them before they become serious.
  • Cost Effective – You don’t have to invest in expensive hardware or software tools to conduct your tests. You can use existing tools and resources, like your email server or SharePoint site.
  • Easy to Understand – ServiceNow uses an intuitive drag-and-drop interface that makes it easy for anyone with basic technical skills to perform tasks like creating a new test case or configuring a new process step.
  • Instant Feedback – You can get instant feedback on results. Reports can be generated within seconds after starting a test run, so you’ll always know exactly what your team is working on and how they’re doing it.

How ServiceNow ATF Simplifies the Testing Process?

ServiceNow Automated Test Framework (ATF) is a tool suite that provides an automated way to run tests on non-production instances, thereby validating that they are functionally appropriate. ATF will perform automated testing on non-production instances, and users can run automation tests on a specific part of an application or module with the help of test suits. The test suits can be a child or parent to other test suits. Users can view automated steps on the ‘Test Result’ record in the related tab beneath each test step.

ServiceNow ATF Components

  • Impersonate: This component uses IP addresses and credentials to impersonate users and access their accounts from different locations.
  • Open Form: This component helps you open the required form of a table and fill out the required details.
  • Field Validation: This component validates field values based on other fields or validations.
  • Submit: This component submits the form back to the system where it was created.
  • Open Existing Form: This component allows you to open an existing form, edit it, update it with required details like assigning users or updating field values, or including comments, then submit it back to the system where it was created.
  • Query: This component requests other records to perform additional changes.


ServiceNow is a compelling platform that can be leveraged to manage various items across an entire organization. The possibilities for improving workflows by integrating them into your existing technology are endless. But before you can get there, you must learn how the ServiceNow platform works. And the best place to start is by learning how to test effectively.