A Manufacturing Company Discover Potential Improvements in their Service Ticket Process with Process Mining
When it comes to manufacturing, one of the biggest challenges faced by many companies is getting accurate information about their operations. Process Mining is a powerful tool that can help you identify problems in your processes and opportunities for improvement.
The client wanted to understand the process analysis from Creation of SR to the closure and bottlenecks to identify potential improvement opportunities to support the further growth of the product.
In the case study, we help our client to explore how Process Mining helps them to discover bottlenecks and potential improvements in their service ticketing process.