ITSM Service Manager

ITSM Service Manager

Innovate, Transform and Simplify Service Management

Plan, deliver, and support your IT services in a fast, efficient, and reliable way with ITSM

Innovate, Transform and Simplify Service Management

Plan, deliver, and support your IT services in a fast, efficient, and reliable way with ITSM

ISM-ITIL Complaint Process

At Ivanti ISM, we understand that your IT service management (ISM) system is a key part of your business. When you’re using an ISM system to run at the speed of business, it’s important to have a transparent process for dealing with complaints. That’s why we’ve designed our ITIL complaint process so that you can quickly and easily contact us if you have an issue with your system or if you need help with any aspect of its operation.

Ivanti ISM provides comprehensive IT service management and ITIL® functionality to help IT run at the speed of business. This is achieved by unifying the technical and non-technical aspects of an organization’s IT operations.

ISM-Complaint-process

Key Functionality

  • Based on industry best practices. ITIL

  • Cloud, on-premise, hybrid

  • Mobile app / self service

  • Easy integrations

  • Chat support / chat bot

  • Voice & workflow automation

  • IT automation

  • Superior dashboards & reporting

  • Business rules / quick actions

  • Imports – manual / automatic

  • Work from anywhere

  • Secure access – role-based interface

  • Agentless discovery and client management

  • Keep employees productive

  • Give your help desk agents more time

  • Help from your virtual support agent

  • Automate your service desk, optimize your IT budget, keep your workforce productive

  • Give your help desk agents more time

  • Help from your virtual support agent

  • Keep employees productive.

  • Language cloud speeds time to value.

  • Keep up with changes in real time

  • Easier delivery of your knowledge articles.

  • Extending omni-channel accessibility.

  • Helping other departments and business units

  • Improve employee productivity during changes.

  • Enabling the everywhere workplace

Key Features – Workspace Related

  • Auto Notifications – Email / Journals / Notes
  • Field / Form – No code, Low code
  • Priority Matrix
  • Sources / Channel
  • Task creation – Auto/Manual
  • Knowledge Articles – Link/Resolve
  • SLA – Response / Resolution
  • CI/Asset Link
  • Templates
  • Survey
  • Tool bar buttons
  • Announcements
  • Master Incidents
  • Change schedule
  • Change calendar
  • Risk level calculator
  • Attachments
  • Business Rules
  • Workflows
  • Quick Actions

ITSM Efficiencies for Business

Deliver More Strategic Value

ISM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation.

Built on industry standards with 11 ITIL 4-certified practices

Automation services enable service owners and business managers to adapt, design, and take control of workflows without any coding, improving quality and consistency of services.

Empower your service desk team to quickly resolve many more incidents on the first call without disrupting your customers.

Expedite issue detections, resolve incidents automatically, and free up IT to focus on more innovation while improving the user experience.

Expedite issue detections, resolve incidents automatically, and free up IT to focus on more innovation while improving the user experience.

Gain complete discovery and visibility to maximize the performance and value of your hardware and software assets.

Automatically pre-populate your CMDB, reclaim unused software, meet compliance requirements, and save time with a centralized view of your assets, relationships, and service maps.

Provide Engaging Self Service

Transform the service experience for your users with AI-powered chat bots.

Bots are available 24×7 and fully integrated with Ivanti Neurons for ITSM workflows to further reduce the IT team’s workload.

Monitor service delivery, quality, and commitments with role-based dashboards that provide the real-time information, flexibility, and tools needed to configure reports easily through a drag-and-drop interface.

No-code reduces the time to value and helps drive rapid innovation, improving customer satisfaction and supporting cross-organization results.

Built on a multi-tenant technology platform designed for the cloud, Ivanti Neurons for ITSM offers you full flexibility to deploy in the cloud, on-premises, or a hybrid combination.

With the Ivanti for ITSM Mobile App, staff and users can employ their mobile devices to stay connected no matter where they are. Allow them to check on incidents, submit requests, or search for answers to IT questions.

With Ivanti Neurons for ITSM, your IT team is well positioned to automate the services and offerings of other departments.

Partner with them to leverage your ITSM tools and practices to develop and deliver new innovative services.

Key Benefits of Ivanti IT Service Manager

  • Improve business satisfaction by 30% by streamlining processes and expediting request fulfillment through automation.
  • Reduce audit prep time by 96% with out of the box and automated reporting.
  • Realize value and support the business quickly with a dedicated Business Relationship Manager.